Payment Policy

1. General
1.1. This Payment Policy is part of the contractual agreement between you and Ecombridge UAB (“Company”, “we”, “our”).
1.2. The purpose of this Policy is to explain how payments are accepted, processed, and refunded/compensated where applicable.
2. Accepted Payment Methods
2.1. We accept the payment methods indicated during checkout (e.g., cards, bank transfer, and/or third-party providers). Available methods may vary by website/country and customer location.
2.2. Payments must be completed in the currency shown at checkout.
3. Payment Completion and Order Confirmation
3.1. An order is confirmed only after full payment has been successfully processed.
3.2. If payment is not successfully completed, the order is not confirmed and will not be processed.
4. Payment Provider Terms and Security
4.1. If you choose a third-party payment provider, you may also be subject to that provider’s terms and conditions, eligibility checks, and fraud prevention measures.
4.2. Payments are processed through secure third-party providers. The Company does not store full payment card details.
5. Refunds and Compensation (Primary Store Credit)
5.1. Refunds/compensation (where applicable) are governed by our Withdrawal & Refund Policy and Terms & Conditions.
5.2. Store credit/promo code is the primary form of compensation where permitted and may include a bonus at the Company’s discretion.
5.3. Monetary refunds are provided upon request and where legally required and are processed only to the original payment method used for the purchase.
5.4. Refund amounts are limited to the actually paid amount after discounts/promo codes, unless mandatory law requires otherwise.
6. Complaints and Disputes (Mandatory Pre-Contact)
6.1. Before initiating any dispute, chargeback, or complaint with a payment provider or bank, you must first contact Customer Support via WhatsApp: +37120682590 and provide your complaint details.
6.2. We will respond and begin resolving the issue within fourteen (14) calendar days from the date of your complaint.
6.3. This procedure does not limit your mandatory statutory rights.
7. Chargebacks and Administrative Costs
7.1. If a customer initiates a chargeback/dispute, the Company will provide evidence of fulfillment and communication, including order processing, shipping, and complaint handling steps.
7.2. If a chargeback is initiated without the required pre-contact via WhatsApp and without allowing the Company up to fourteen (14) calendar days to respond and begin resolving the issue, the Company reserves the right to recover administrative and third-party costs to the extent permitted by law, as outlined in the Fee Schedule.
8. Governing Law
8.1. This Policy is governed by the laws of the European Union and the laws of the Republic of Lithuania, without prejudice to mandatory consumer protection provisions applicable in the customer’s country of residence within the European Union.

Last updated: 05.01.2026