Shipping & Delivery Policy

1. General
1.1. This Shipping & Delivery Policy is part of the contractual agreement between you and Ecombridge UAB (“Company”, “we”, “our”).
1.2. The purpose of this Policy is to describe how orders are shipped and delivered under the conditions shown on the website and at checkout.
1.3. Delivery areas and available shipping methods are displayed at checkout and may differ by website/country.
2. Delivery Areas
2.1. We deliver only to the country/area shown and selectable at checkout on the respective website.
2.2. If delivery to your address is not available, it will not be possible to complete checkout.
3. Delivery Methods
3.1. Available delivery methods are shown at checkout and may include courier and/or parcel services.
3.2. The available method for your order will be displayed and selectable at checkout.
3.3. We reserve the right to use a different courier or logistics partner where necessary, without changing the customer’s statutory rights and without any obligation to provide compensation for such changes.
4. Delivery Times (Non-Guaranteed) and Delays
4.1. Any delivery timeframes shown on the website (e.g., “usually 1–2 days”, “usually 4–5 days”) are indicative estimates based on typical performance and are not guaranteed.
4.2. Actual delivery times may vary due to logistics, courier performance, seasonal peaks, customs/regulatory checks, supply chain disruptions, and other factors beyond our reasonable control.
4.3. Orders containing items marked as “not yet in stock”, “pre-order”, “backorder”, or otherwise delayed are subject to special conditions described in this Policy.
4.4. We do not provide partial shipments unless explicitly stated. Orders are shipped in one shipment based on the latest applicable availability date.
5. Shipping Costs
5.1. Shipping costs are displayed at checkout before payment and depend on the destination and the chosen delivery method.
5.2. Any promotional shipping offers, if available, are displayed on the website and/or at checkout.
6. Customer Responsibilities (Accuracy and Availability)
6.1. You are solely responsible for providing complete and accurate delivery information (name, surname, address, phone number, e-mail).
6.2. If the name on the shipment does not match relevant delivery identifiers at the delivery location (e.g., mailbox/doorbell name), delivery may fail. This is the customer’s responsibility.
6.3. You must be reachable and cooperate with delivery clarification requests.
6.4. If we request clarification by e-mail regarding delivery details, you must respond within 24 hours.
6.5. If the courier attempts contact by phone, you must respond or call back the same day.
6.6. If incorrect/incomplete information is provided or you are unreachable, delivery may fail and this is considered customer fault.
7. Failed Delivery and Re-Delivery (Customer Fault)
7.1. If a parcel is returned to us due to customer fault (including incomplete/incorrect data, unreachable customer, failure to collect, refusal without valid justification), the Company has no obligation to refund the customer.
7.2. Re-delivery is possible only after payment of the applicable fee specified in our Fee Schedule.
7.3. If the customer refuses to accept delivery without valid justification, no refund will be provided and all costs related to goods, packaging, shipping, and return handling are considered incurred once the order is dispatched/handed over to the courier.
8. Tracking
8.1. Tracking information may be provided where available.
8.2. You are responsible for monitoring tracking updates and following courier instructions.
9. Extended Delivery Period and Governing Law
9.1. In case of delays, you may request cancellation/refund due to non-delivery only after the expiration of an extended delivery period of up to thirty (30) calendar days.
9.2. For regular orders, the extended delivery period is counted from the order date.
9.3. If the order contains at least one delayed/backorder item, the extended delivery period is counted from the latest availability date stated for such items. The latest availability date applies to the entire order.
9.4. Before this period expires, cancellation/refund requests due to delay will not be processed.
9.5. This Policy is governed by the laws of the European Union and the laws of the Republic of Lithuania, without prejudice to mandatory consumer protection provisions applicable in the customer’s country of residence within the European Union.

Last updated: 05.01.2026