Shipping & Delivery Policy

1. General
1.1. This Shipping & Delivery Policy is part of the contractual agreement between you and
Ecombridge, Lithuania (“Company”, “we”, “our”).
1.2. The purpose of this Policy is to describe how orders are shipped and delivered.
2. Delivery Areas
2.1. We currently ship orders within the Baltic States and Germany.
2.2. Available shipping methods depend on the destination country and will be shown during
checkout.
3. Delivery Methods
3.1. In the Baltic States, delivery is available through parcel lockers and couriers.
3.2. In Germany, delivery is available through couriers only.
3.3. The available method for your order will be displayed and selectable at checkout.
4. Delivery Times
4.1. Standard delivery times are displayed in this Policy and during the checkout process.
4.2. If an order includes items marked as “not yet in stock”, delivery times apply only after the stated
availability date.
4.3. Customers will be informed by a pop-up message when adding such items to the cart, and the
order will only proceed with explicit confirmation.
4.4. In case of force majeure events (such as strikes, courier delays, natural disasters), delivery
may take significantly longer.
4.5. In such cases, delivery may take up to one calendar month, and refund requests cannot be
submitted before this period expires.
5. Shipping Costs
5.1. All shipping costs are displayed on the website in the Shipping section and during the checkout
process.
5.2. Free shipping thresholds, if applicable, are also displayed in these places.
5.3. Shipping costs are not included in the Fee Schedule, unless additional re-delivery fees apply.
6. Customer Responsibilities
6.1. You are responsible for providing complete and accurate delivery information (name, address,
phone number, e-mail).
6.2. If incorrect or incomplete information is provided, delivery may fail, and re-delivery fees will
apply in accordance with our Fee Schedule.
6.3. You are responsible for collecting your parcel within the time specified by the delivery service
provider.
7. Failed Delivery and Re-Delivery
7.1. If a parcel is returned to us due to failure to collect it from the parcel locker or due to incorrect
delivery details, we will notify you.
7.2. Re-delivery is possible only after payment of the applicable fee, as specified in our Fee
Schedule.
8. Tracking
8.1. All orders are provided with tracking information.
8.2. Customers can track their orders through the tracking link or number provided at the time of
dispatch.
9. Governing Law
9.1. This Policy is governed by the laws of Lithuania and, where applicable, EU consumer
protection regulations.

Last updated: 15.09.2025